Can I edit a quote after it’s been saved? No - once a quote has been saved you can: 1. Contact the underwriter with any changes needed 2. Requote the policy. When you are in the policy, on the right hand side, there is the option to “requote in new case”. This will take you into the quote journey again and allow you to make changes - your previous r...

In SchemeServe, each policy is linked to a broker (agent). There may be scenarios where this needs to be updated, such as correcting ownership or transferring a policy to a different broker. Switching the Broker on a Policy Open the policy record in SchemeServe On the right-hand side, locate the Broker field Click Switch (or View/Switch) next to the...

SchemeServe does not provide Commission Flex functionality on the quotation journey. To support commission overrides, scheme builders must implement a manual approach within the question set and rating file. The recommended method uses hidden questions combined with rating logic to control when and how commission is overridden. Configuration Approac...

Lookup files allow you to store values such as agent commission percentages outside the rating file. This means commissions can be maintained in a spreadsheet-style lookup and updated without editing the rating logic. The rating file will then retrieve the commission value from the lookup file and apply it to the agent cover field. This method is re...

SchemeServe does not support Commission Flex on the quotation journey yet. However, commission can still be overridden manually using a controlled approach within the scheme questions and rating file. Recommended Approach : Hidden Questions The preferred method for overriding commission is to use hidden questions within the question set. This ensure...

Postcode lookups in SchemeServe allow you to enrich a quotation with external data (e.g. crime scores, subsidence scores) and use that data within your rating and referral logic. There are two main approaches: Static postcode lookup tables API-based postcode lookups Option 1: Static Postcode Lookup File ⚠️ Static postcode lookup files are generally ...

In SchemeServe, individual cases (records) can be deleted when required. This action removes only the selected case and does not delete the entire policy. How to Delete a Case Open the case in SchemeServe Scroll to the very bottom right of the screen Click the red “Delete” option Confirm the deletion when prompted ⚠️ You will need to make sure there...

As an admin level broker user, you can add brokers to your SchemeServe account.  Once you log in, head to “Settings” in the top right. On the right, select “Manage users for my company”: 3. Select “add new” 4. Complete the required fields: - Name & surname - Username & password - Email They will then recieve a welcome email where the can hea...

My email template in my rules says “undefined” when I try to save it It is a long email template   It's a very short email template     The max number of lines in an email template is approximately 200 lines. Try shortening the email template and then saving It's common to accidentally save while still in source mode. This can cause duplication. Got...

SchemeServe includes an Aggregation feature that allows users to compare quotes from multiple insurers during the Get Quote process. Instead of automatically selecting the lowest premium, the system displays a comparison screen where users can review insurer options and choose the most suitable one. Because this feature changes the quote flow, it is...

Requoting in SchemeServe allows underwriters (and optionally brokers) to regenerate a quotation based on an existing record, without needing to re-enter data from scratch. When a record is requoted, the system takes the user back through the quote journey with all previously captured data prepopulated. How Requoting Works The user selects Requote on...

Watch our Digit Demo below to discover quicker, more accurate accounting.  Digit is a fully integrated inside SchemeServe. It eliminates duplications, trims hours off admin time every week, and offers unique features specific to insurance accounting like refunding an agent, multi currency and flexible commission withdrawal. Basically, it’s your new ...

In SchemeServe, tax (most commonly IPT or VAT) is configured within your scheme and applied during rating. While a default tax field exists, best practice is to control tax logic directly within your rating files. Where to Find the Tax Field The tax field appears at the bottom of the Matrix tab It is defaulted to IPT Relabelling the Tax Field If you...

1. Find the SchemeServe site for the scheme/MGA Each MGA or site has its own SchemeServe site.   2. Find the “get a quote” page and select “register a new agent account”   3. Complete the registration form   4. MGA / site approval After submitting the form: The underwriting team reviews the application. They may verify FCA authorisation and PI cover...

Setting commission Setting commission from lookup files Overriding commission...

Modifiers in SchemeServe are used to dynamically adjust premium calculations based on predefined criteria. They allow you to apply increases or decreases to a base premium depending on risk factors, underwriting rules, or commercial strategy. Modifiers are a core component of rating logic and are typically applied after the base premium has been cal...

Our Tasks Diary feature is a brilliant way to organise tasks within SchemeServe itself. Below, you'll be walked through where to find Diary Tasks, how to set a task and assign it with a deadline. The video also explains how to set a task within a policy, and change your settings so that those who are assigned tasks get daily notifications. You can a...

I've set the policy fee in the settings but it is pulling through differently on the matrix tab I've also set the policy fee elsewhere e.g. rating file   I haven't set the policy fee anywhere else on the scheme     The rating file will override your settings. We'd recommend setting all rates and fees in your rating file if possible.   Try setting it...

How API Integrations Work with SchemeServe: API integrations let SchemeServe connect with other systems so information can be shared automatically (instead of being copied and pasted). SchemeServe supports two main types of API integrations: 1) Using SchemeServe’s Developer APIs (your system connects to SchemeServe) 2) Using the API Builder (SchemeS...

SchemeServe has a very simple tool that allows you to create both simple and complex rules,  What are rules? Rules can do a number of things: trigger referrals, decline policies, generate documents, apply endorsements and much more. Rules can generate automatic documentation production that is tailored to a specific insurer, condition or scheme.  Ru...

If you encounter a bug or technical issue while using SchemeServe, please report it by submitting a support ticket through our helpdesk system, Zendesk. This allows the Obsessive Support team to investigate the issue and resolve it as quickly as possible. Information to Include When raising a ticket, please provide as much detail as possible. This h...

This tool enables the use of HTML & CSS to dynamically generate a document containing each policy's data. This ensures that the content is customised and up-to-date for each individual policy instance upon generation. The  document editor enables users to define data fields within the template, which are dynamically populated with relevant data ...

Below are the general rules for building formulas in SchemeServe Reports, in the same “rules + do/don’t + patterns” style as rating files and documents. Reporting is its own engine, so some things that work in rating/docs either don’t exist or need a different approach. General rules for SchemeServe reporting formulas 1) Choose the correct column ty...

Adding a new user can only be done by admin users: Go to "Admin" on your site, navigate to "User," and select "Add New." Complete the details, including a password (changeable later), permission levels , referral level , and email. Save, then select "Resend Welcome Email" for the user to reset their password and access the site.   Your browser does ...

Agent statements can be sent from Digit our accounting module or from the settings (summary of statements) or from the agents tab (individual statements). Follow out guide for a full overview on statements....

When building your scheme, its good practice to spend ample time preparing before you start building. Having a well prepared timeline will help provide order and structure to your scheme build. Within your timeline you´ll be able to dedicate time to testing. Having a second pair is eyes is always great for testing but not always doable.  We´d always...

✔️Build your question set before building any other part of your scheme You'll need the system IDs for other parts of your scheme so it's best to get these built first  ✔️Standardise your system IDs: - Capitals for each word e.g. StartDate - Add YN for Yes/no questions e.g. AlarmYN - Don't include “of” e.g. AlarmType vs TypeOfAlarm ✔️Add a hidden Un...

My rating file isn ' t working I haven ' t changed my rating file recently   I ' ve changed my rating file recently       Have you changed any other areas of your scheme recently? Yes   No     This may have had a knock on effect. Review your changes to ensure no mistakes were made. Check for: - Formula errors - Misspelling - Unnecessary spacing - Co...

What is Index Linking? Index Linking (IL) is the automatic adjustment of a sum insured applied at renewal in line with inflation or a fixed percentage to maintain adequate cover over time. Original Sum Insured £100,000 │ ▼ Apply Index Link (5%) (£100,000 × 5%) │ ▼ Increase = £5,000 │ ▼ New Sum Insured = £105,000   Follow the steps below to add Index...

The styling on my endorsements isn't consistent on the documents My endorsements are built using HTML   My endorsements aren't built using HTML     Have you added any styling to your documents? Yes   No     Check your CSS allows for your endorsements to follow the styling on your documents.  You may find that your CSS styling will help standardize a...

✔️Build your rules in order e.g.  Build your document generation rules at the end as you would need the endorsement to be applied and attached before the documents are generated. ✔️Build your rules under “Any Type” instead of specific records This makes it easier to manage. You can do this by adding a formula to the condition to only trigger for cer...

✔️Test your report often when building e.g.  Every 3 or 4 columns will allow you to find mistakes easily ✔️Select “copy row” if you are building a report for a MultiPage scheme This will carry the data down into the rows of all the properties on each policy ✔️Format each column as you build it e.g.  With/without currency, 2 decimal places etc.. ✔️En...

Tags allow you to create groups within SchemeServe for communication, organisation, and reporting purposes. These could be groups of agents, client types, policy types, locations, areas etc… Tags enable structured segmentation without affecting permissions or access rights. An agent or client can belong to multiple tags simultaneously. When Should Y...

What are the options when it comes to sending emails? Option 1: Head to admin and into Email Templates. From here, you can view and edit all the templates that already exist. These can be made dynamic by using the system IDs to the right of the email template editor.  This editor is limited to these system IDs only. Option 2 may be more suitable if ...

SchemeServe allows you to customise the screens shown during the Get Quote process. This enables you to present tailored messaging, branding, and layouts that align with your business requirements. Customisation is achieved through the Documents Editor , using specific templates that control what the user sees at different stages of the journey. Req...

✔️ Build your endorsements in basic HTML tables This helps them keep their formatting when they are generated on a document ✔️Style them within the CSS of your documents The styling used at the top of your documents can help you style your endorsements ✔️Make the identifier clean When you build the rules for you endorsements, you'll need to use this...

Formulas in SchemeServe let you automate calculations and rules (like premiums,  validations, and auto-filled values), and the exact syntax and appearance can vary depending on whether you’re working in the matrix/rating, rules, documents, or reporting . Here are some of the basic guidelines:   Use square brackets to reference fields & make sure...

Broker Claims Reporting Brokers can add and review claims information associated with policies they manage. This will have to be enabled in the scheme settings under the advanced tab: When a broker logs in and accesses their policy: 1.  If the policy is On Cover, you will be able to add a claim. You´ll see if a policy is On Cover by looking at the s...

Digit allows you to handle accounting tasks with ease. It is built into your site and interacts with other areas of your scheme allowing optimal productivity. Read about our accounting module and how it´s expected to be used:     Reach out to our Obsessive Support team for more information on pricing for Digit: https://www.schemeserve.com/contact-us...

How do I delete payments? Jump into the policy in question and head to the money tab. At the bottom you can can remove records from Digit:     How do payments taken by card work? When a payment is taken by card in DigiT, the system records the payment immediately against the policy and allocates it according to the scheme’s configured payment flow. ...

We recommend using Firefox, as it manages large amounts of data more efficiently and tends to encounter fewer issues....

A scheme is a configurable insurance product built on SchemeServe that defines its underwriting rules, rating logic, documents, workflows, and distribution setup so it can be quoted, sold, and administered....

Yes, of course! You can build your scheme on SchemeServe by following our building guides in the Self Serve area of our knowledge base....

In the question set editor for MultiPage questions, the maximum number of properties can be set. The number of properties that can be quoted depends on the size of the scheme. Large amounts of data are handled better by Firefox than by most other browsers....

Your password must contain the following: Minimum Length: 24, Capital Letters: 2, Digits: 2, Special Characters: 2  ...

Index linking, which automatically adjusts values in your scheme to account for inflation and other factors, can be incorporated to future-proof your build and save time. Follow our guide to set it up or contact our Obsessive Support team for assistance....

Certainly! Batch renewals can be added to any site. Contact our Obsessive Support team to have it set up, and refer to our guide to understand how it functions....

Of course! If you'd like to book in for some training with our in-house trainer, use this link: https://calendly.com/jessica-moore-ss . Alternatively, contact jessica.moore@schemeserve.com to discuss training options. ...

To add a claim, access a policy and go to the "claims" tab. Select "create a claim" after ensuring the policy is On Cover. More information on claims can be found here ....

To make your scheme available to brokers and clients, you’ll need to update its status in Scheme Settings. Step-by-step Navigate to Admin Select Scheme Settings Locate and select your scheme Change the scheme status from Hidden to Live Important Considerations Before making your scheme live, review the following carefully: Visibility Once set to Liv...

Overview Agent Statements in Digit summarise an agent’s activity over a selected period - including premiums, commissions, receipts, and balances. These statements can be generated and sent directly from Digit, giving agents timely visibility into what they owe or are due. Generating an Agent Statement Jump into Digit and head to “Actions” in the to...

Our Custom Claims module allows you to build bespoke claim fields allowing for more accurate data capturing which can be added to your reports....

When setting up a users access group, it´s important to understand what each user can see and do. Check out our table which breaks down these permission settings. ...

In SchemeServe, a System ID is the unique internal identifier assigned to data point so it can be tracked and used reliably across your site. E.g. [PolicyId] SchemeServe has two types of system IDs.  1. System generated system IDs which are the same across all sites and all schemes e.g. [Record.Type] 2. User generated system IDs which have been buil...

To add a new user to Zendesk, contact our Obsessive Support team who will add them. Be sure to pass on the email address of any new users....

For any customisation such as changing the URL of your site, contact our Obsessive Support Team who will be able to help you with this. ...

Versioning can be implemented across different parts of your scheme to allow for different versions of rates, documents etc to all be running at the same time Rate Versioning Step 1: Build a hidden question called “RatesVersion” in your question set. Set this up as a number type question Step 2: Build a section at the top of your rating file that wi...

In SchemeServe, a System ID is the unique internal identifier assigned to data point so it can be tracked and used reliably across your site. E.g. [PolicyId] For more on system IDs, jump in here ....

Versioning can be implemented across different parts of your scheme to allow for different versions of rates, documents etc to all be running at the same time. Versioning normally follows a simple formula which directs SchemeServe to which rates or documents you´d like to used based on certain dates e.g. IF([Policy.InceptionDate] >= #2026-01-01#,...

The Import Cases function found on the cases tab allows you to bulk upload policies into SchemeServe using a structured import file. This process is suitable when: Launching a new scheme and uploading live policies Moving policies from a legacy system (without full system migration) Adding historic or externally generated policies Bulk-creating case...

Use some of our formula, templates, code snippets from below to speed up your scheme build: Rating formula Action Description SetAgentId IF([Agent.AccountId].ToString()='ACCOUNT_ID_35471',35463,[Agent.AccountId]) Change agent. If you cannot find the Agent ID, in Formula testing enter [Agent.AccountId] to find it [ContentsDescription_ContentsItemValu...

What they mean and how to use them correctly Accurate use of Record/Policy Statuses is essential for reporting integrity, bordereaux accuracy, audit trails, and operational clarity across Admin, Broker and Agent users. Full List of Record Statuses 1. User Saved Purpose: Indicates a quote has been saved but not formally submitted. When it is set: A D...

Your rating file is where all your calculations live and will use answers from your question set to drive your rating file to populate your matrix tab. You can upload new rating files, download or overwrite existing ones in ‘Admin‘ , and ‘Rates & Fees’.   The basics Step 1 Step 2 Step 3 Step 4 Grab an empty Excel sheet. (.CSV) Calculate your bas...

Navigate to 'Admin' and jump into 'Schemes' and find your scheme or select 'New Scheme' on the right: Your browser does not support HTML5 video. A lot of the settings come pre-set which means you don´t have to spend long on this step, however we recommend reading each of the below sections to ensure your schemes are set up correctly as these are the...

✔️ Keep your rating file in the same order as the rest of your schemes e.g. 1. “House keeping” at the top (e.g. sorting out postcodes, zones, formatting, versioning etc…) 2. Base rating 3. Loads & discounts 4. Commission 5. IPT & Fees ✔️ Use lookup files for rating instead of long rating tables This keeps your rating file smaller & makes...

My date fields aren't working in my documents I'm getting an error   It's pulling through as blank     This error is normally to do with date formatting. Have a look at how you have formatted it e.g. ##[StartDate_DateValue].ToString("dd/MM/yyyy")## Note the: Double hashtags at the start and end The “_DateValue” The format of the section in brackets ...

Book training for you and your team:  Use this link to book any of the training listed below: Scheme settings User training Refresher training Question set Batch renewals  Claims Rating File Index linking  Digit Rules MultiPage  Agent management Documents Versioning  Importing Reports Custom policy numbers  Policy Admin If you would like training on...

Renewals Need to do a manual renewal? This video will walk you through the process of completing a renewal in SchemeServe. You'll learn how to update policy details, invite renewals, and ensure everything is correctly recorded. Watch below to see just how quick and easy it is! Make sure you make use of our “renewals due” report to show you which pol...

Renewals Need to do a manual renewal? This video will walk you through the process of completing a renewal in SchemeServe. You'll learn how to update policy details, invite renewals, and ensure everything is correctly recorded. Watch below to see just how quick and easy it is! Your browser does not support HTML5 video. 🔹 Not all schemes allow broker...

Creating your user The site's admin team can create a user for you. Your user level will depend on what you´ll be wanting to do within SchemeServe. Here are a list of user levels with a description attached: Getting Started Watch our short demo below on how to navigate around SchemeServe, make adjustments & do renewals:   Your browser does not s...

If you weren’t able to make our webinars, we understand, life is busy! As promised, here are the links to the recordings of the webinars for you to watch when you have a few moments:   New Question Set Editor:    Self Serve Webinar:  SchemeServe's Self-Serve Webinar Passcode: aWqE1.1c...

Have you built rules for your documents to generate? Yes   No     When you change the status on a policy, does the activity log say any documents have been generated? Yes   No     Can you see any documents under the documents tab on a policy or in your emails? Yes   No     Check the email is correct in your document generation rule. Check the docume...

Lookup files can be added within the Admin tab. These can be used to store answers for dropdowns from your question set, used in your rules or in your rating files.  Question Set In the question set editor, you can create a “File Lookup” question. This allows you to populate the question’s options from one of the lookup files already uploaded to you...

  The easiest way to learn how to build a question set is to watch our demo below on the question set editor:  Your browser does not support HTML5 video. Use our Interactive Guide to get a feel for how the Question Set Editor is used. 📖 Below are some of the key features of the Question Set Editor. For more details, check out or manual here . Key Fe...

✔️ Use CSS at the top of your document to style your document  This is as opposed to styling each individual HTML table. ✔️Come out of source to save Not doing this can sometimes result in headers or footers being duplicated ✔️ Use CSS to style your endorsements Only basic HTML can be used in the endorsement editor ✔️ Build your text in HTML tables ...

There are 2 areas within the reports screen: Graphical Charts & List of Reports. You´ll find reports along the top of your site. When you jump in, the first is thing you´ll see is a graphical summary of your business, pie charts and line graphs which are designed to give you a very quick view of how your business and schemes are performing. The ...

How do I accommodate for MTAs and RNLs in my scheme? Work your way through each part of the scheme build once you have finished your documents but before you have done your BDX.  Question Set Work your way through the question set deciding which questions should be asked at First Premium, MTA & RNL e.g. maybe your have a question “Reason for Adj...

My header and or/footer keep duplicating I ALWAYS save out of source mode   I maybe save when I'm in source     Your settings as the bottom of your document editor allow for headers & footers to be applied to all pages. Sometimes if you click on them twice they can add the header/footer twice. It's common to accidentally save while still in sour...

Open Banking lets you connect your bank account directly to SchemeServe via GoCardless so that your bank statement transactions are pulled automatically into Digit. This removes the need to manually upload statements and speeds up reconciliation. How It Works in Digit 1. Open the Bank Account Screen In the Digit Accounting interface, go to the Bank ...

Access to Digit To be able to access Digit a member of the SchemeServe team will enable it for you, a user must then have a permission level of “Power User” to be able to access the module. See permission levels here . Once the user has been set up, you can then give permission to Digit within the user's settings on the second tab named “Accounting”...

Mid-Term Adjustments Need to make changes to a policy mid-term? This video will walk you through the process of completing a Mid-Term Adjustment (MTA) in SchemeServe. You'll learn how to update policy details, adjust premiums, and ensure everything is correctly recorded. Watch below to see just how quick and easy it is! Your browser does not support...

Emailing support@schemeserve.com will create a ticket with our Obsessive Support team who will help you with any doubts or queries you might have. A few tips for when you are speaking with our Obsessive Support team: To ensure you get support as quickly as possible, it can be useful to follow some guidelines when logging a ticket. By doing so, you c...

Below are the general rules for building formulas in the SchemeServe Document area (Template Editor / endorsement wording / display logic). This is the “same thing” as the rating-file rules, but tailored to how documents actually evaluate fields, formatting, and HTML/CSS. General rules for SchemeServe document formulas 1) Know the three “contexts” y...

On the login page, select "Help: I forgot my username or password" at the bottom. Enter your username to receive a reset email or your email address for a reminder email....

In some cases you may need to change the insurer when a policy renews. This commonly happens when the current insurer declines the renewal, or when another insurer should be selected based on the scheme’s rating. SchemeServe can automatically re-run the rating process at renewal so that another insurer can be selected if the current one declines. En...

Have you set up your renewal date settings? Yes   No. How do I do that?     Have you got a policy that is due for renewal? Yes   No     Have you enabled renewals on this scheme? Yes   No     Contact our Obsessive Support team who will be able to help with this.   Head to your scheme settings and under the general tab enable renewals:   Find a policy...

Creating an account You have two ways of creating an account on SchemeServe: 1. You can create the account yourself by heading to the sites page and heading to the ´Get Quote´ page. You can either log in or ´register a new agent account´. 2. The site´s admin team can create an account for you Both options above will require the site´s admin team to ...

In SchemeServe, a ticket is a support request raised by a client through our helpdesk system, Zendesk. Tickets are typically created when a client needs help with something such as a technical issue, a question about the platform, or a request for assistance. Once a ticket is submitted, it enters our support queue where it is reviewed and picked up ...

Creating new Endorsements Navigate to Admin - Endorsements Go to conditions and select ' Add New '   Add your identifier, title and body Use any necessary HTML to bold or underline your endorsement. Save changes  Endorsements are normally given a 4 digit number as the identifier e.g. 0001. This is the number you will use in your rule to trigger the ...

What is a MultiPage Setup? A MultiPage (MP) setup in SchemeServe is used when a single policy covers multiple entities, such as multiple properties, vehicles, or insured items. In the quote journey, a specific tab is designated as the multi-page section where the same set of questions is repeated for each additional entity added by the policyholder....

I keep getting an error When I get a quote   When building/testing my scheme     Have you changed anything recently in your scheme? Yes   No     Check for common errors: - Misspelling - Incorrect or missing modifiers at the end of system IDs - Unnecessary spacing - Trying to divide by 0     Find a recent test case and requote Still getting an error ...

Endorsements - policy management We recommend everyone getting to grips with the endorsements, and become familiar with the Endorsements Library and how endorsements are added:   Your browser does not support HTML5 video.   Important tip: anything done within the policy to an endorsements (for example, editing an endorsement to include bolding) will...

Building a scheme from scratch   Keep this article open throughout your build to avoid missing any steps. Each step below has a video for you to follow along with additional material should you require it.  Follow the 7 steps below in order to build a scheme: 1. Create your scheme & add your settings Watch how to set up your scheme below: Your b...

Mid-Term Adjustments Need to make changes to a policy mid-term? This video will walk you through the process of completing a Mid-Term Adjustment (MTA) in SchemeServe. You'll learn how to update policy details, adjust premiums, and ensure everything is correctly recorded. Watch below to see just how quick and easy it is! Your browser does not support...

Emailing support@schemeserve.com will create a ticket with our support team. When logging a ticket be sure to include as much information as possible.  Include information such as: Scheme name, policy ID, user group and policy number. If you are reporting a bug, be sure to include the browser type you are using too....