I've set the policy fee in the settings but it is pulling through differently on the matrix tab

Written By Jessica Moore (Super Administrator)

Updated at January 29th, 2026

I've set the policy fee in the settings but it is pulling through differently on the matrix tab

I've also set the policy fee elsewhere e.g. rating file

 

I haven't set the policy fee anywhere else on the scheme

 
 

The rating file will override your settings. We'd recommend setting all rates and fees in your rating file if possible.

 

Try setting it to 0

That worked

 

It still isn't 0

 
 

Now use your rating file to set it to the correct amount: SetFee:PolicyFee
 

 

It looks like the your policy fee is being set somewhere else. Check your rating and your rules. If there isn't anything noticeable, contact out Obsessive Support team who will help you out.