If you encounter a bug or technical issue while using SchemeServe, please report it by submitting a support ticket through our helpdesk system, Zendesk. This allows the Obsessive Support team to investigate the issue and resolve it as quickly as possible.

Information to Include

When raising a ticket, please provide as much detail as possible. This helps us diagnose the issue faster and reduces the need to request further information.

Please include:

• Description of the issue – what went wrong and what you expected to happen
• Steps taken before the issue occurred – what you were doing leading up to the problem
• Scheme or product you were working on
• Quote or policy reference (if applicable)
• User type (for example: Broker user, Underwriter, Administrator)
• Browser and version (for example: Chrome, Edge, Firefox)
• Device or operating system (for example: Windows, Mac)
• Any error messages displayed
• Screenshots or screen recordings where possible

What Happens Next

Once your ticket is submitted, it will be reviewed by the Obsessive Support team. A team member may contact you if additional information is needed. We will investigate the issue and keep you updated through the ticket until it has been resolved.

Providing detailed information when reporting a bug helps us identify the cause more quickly and minimise disruption to your work.