Emailing support@schemeserve.com will create a ticket with our Obsessive Support team who will help you with any doubts or queries you might have.

A few tips for when you are speaking with our Obsessive Support team:

To ensure you get support as quickly as possible, it can be useful to follow some guidelines when logging a ticket. By doing so, you can streamline the process and increase the chances of getting the assistance you need as we will know exactly where to go regarding your schemes.

• Be clear with your request or doubt by explaining what the problem is
• Give details or evidence such as policy numbers, screenshots & links
• If relevant, them know when the issue occurred, which user encountered the problem and which browser they were using

The priority field should be set to urgent if the issue is stopping you from trading. All tickets will be prioritised and dealt with ASAP.