My rating file isn't working

Written By Jessica Moore (Super Administrator)

Updated at January 29th, 2026

My rating file isn't working

I haven't changed my rating file recently

 

I've changed my rating file recently

 
 
 

Have you changed any other areas of your scheme recently?

Yes

 

No

 
 

This may have had a knock on effect. Review your changes to ensure no mistakes were made. Check for:
- Formula errors
- Misspelling
- Unnecessary spacing
- Correct modifiers at the end of your System IDs
 

 

Please contact our Obsessive Support team with details of your issue

 Review your changes to ensure no mistakes were made. Check for:
- Formula errors
- Misspelling
- Unnecessary spacing
- Correct modifiers at the end of your System IDs

Compare the previous version of your rating file to your current version. If needed, revert back to the previous version whilst you work out the issue.