Undefined email template

Written By Jessica Moore (Super Administrator)

Updated at April 1st, 2026

My email template in my rules says “undefined” when I try to save it

It is a long email template

 

It's a very short email template

 
 

The max number of lines in an email template is approximately 200 lines. Try shortening the email template and then saving

It's common to accidentally save while still in source mode. This can cause duplication.

Got it - thanks!

 

Still not working

 
 

Horrrray!

 

Contact our Obsessive Support team who will be able to help you with this!

 

Contact our Obsessive Support team who will be able to help you with this!