What are the options when it comes to sending emails?

Option 1: Head to admin and into Email Templates. From here, you can view and edit all the templates that already exist. These can be made dynamic by using the system IDs to the right of the email template editor. 
This editor is limited to these system IDs only. Option 2 may be more suitable if you'd like to include other fields. 

Option 2: Email templates can be built into your rule builder:
 

You may have certain emails you want generated when a quote is declined, cancelled, placed on cover etc…

These email templates work in the same way the document editor works. Jump into source and build out your template using HTML, CSS, adding in dynamic fields, formula, headers and footers along the way.

  When viewing the email template, use the maximise button to view it in full screen:

   When sending the email to brokers, use: ##[Broker.Email]##

   When sending the email to clients, use: ##[Client.Email]##

A template has been provided below:

<link href="https://fonts.googleapis.com/css?family=Poppins" rel="stylesheet" />
<style type="text/css">body { margin: 0; padding: 0; }	.lookup {		font-family: 'Poppins', Arial, Helvetica, sans-serif;		font-size: 12px;		color: #0f2230;	}	.header,	.footer {		width: 720px;		max-width: 720px;		text-align: center;		padding: 20px 0;	}	.header {		font-size: 18px;		font-weight: bold;		color: #0f2230;		border-bottom: 2px dashed #dddddd;	}	.footer {		border-top: 2px dashed #dddddd;		font-size: 10px;		color: #666666;	}	.contact {		font-size: 10px;		margin-top: 15px;	}
</style>
<!-- Wrapper for alignment -->
<table align="center" border="0" cellpadding="0" cellspacing="0" style="margin:0 auto;" width="720">
	<tbody><!-- Fake Insurance Header -->
		<tr>
			<td class="header">Placeholder Insurance Services Ltd<br />
			<span style="font-size:12px; font-weight:normal;">Insurance Documentation & Policy Confirmation </span></td>
		</tr>
		<!-- Main body -->
		<tr>
			<td style="padding:20px;">
			<table class="lookup" width="100%">
				<tbody>
					<tr>
						<td colspan="2">Dear [Client Name],</td>
					</tr>
					<tr>
						<td colspan="2"></td>
					</tr>
					<!-- ON-COVER WORDING STARTS HERE -->
					<tr>
						<td colspan="2">Thank you for choosing Placeholder Insurance Services Ltd to arrange your insurance cover.<br />
						<br />
						Following your recent conversation, we are pleased to confirm that insurance has been arranged with effect from <strong>[StartDate]</strong>. The premium of <strong>£[TotalPremium]</strong> has been collected using your chosen payment method.<br />
						<br />
						<strong>Your Policy Pack</strong><br />
						<br />
						Enclosed you will find the following documents:</td>
					</tr>
					<tr>
						<td width="5%"></td>
						<td width="95%">Policy Schedule including Statement of Fact</td>
					</tr>
					<tr>
						<td colspan="2"></td>
					</tr>
					<tr>
						<td colspan="2">The enclosed Privacy Notice explains how personal data is held and processed. Personal information is handled securely and used only for  insurance purposes.<br />
						<br />
						Please read all documents carefully to ensure you understand the cover provided.<br />
						<br />
						<strong>We’re Here to Help</strong><br />
						<br />
						If you have any questions or require assistance, please contact us using the details below.<br />
						<br />
						Yours sincerely,<br />
						<br />
						<strong>The Placeholder Insurance Team</strong></td>
					</tr>
					<!-- ON-COVER WORDING ENDS HERE -->
				</tbody>
			</table>
			<!-- Fake Contact Details -->

			<table class="lookup contact" style="border-collapse:collapse;" width="100%">
				<tbody>
					<tr>
						<td width="8%"><b>E:</b></td>
						<td width="92%">support@placeholderinsurance.test</td>
					</tr>
					<tr>
						<td><b>T:</b></td>
						<td>0800 000 1234</td>
					</tr>
					<tr>
						<td><b>A:</b></td>
						<td>Placeholder House, Demo Business Park,<br />
						Test Avenue, Exampletown, EX1 2AB</td>
					</tr>
					<tr>
						<td><b>W:</b></td>
						<td>www.placeholderinsurance.test</td>
					</tr>
				</tbody>
			</table>
			</td>
		</tr>
		<!-- Fake Insurance Footer -->
		<tr>
			<td class="footer">Placeholder Insurance Services Ltd is a fictitious entity used for demonstration and testing purposes only.<br />
			This document does not represent a real insurance contract or regulated entity.</td>
		</tr>
	</tbody>
</table>