How to Cancel a Policy in SchemeServe

To process a cancellation in SchemeServe, follow the steps below.

Preconditions

• A policy must be on cover before it can be cancelled.
• Cancellation functionality is not available to brokers. Only Underwriters or Admin users can perform cancellations.

Steps to Cancel a Policy

1. Open the Policy
   • Navigate to the relevant policy record within SchemeServe.
2. Select “Cancellation”
   • On the right-hand side of the policy screen, click “Cancellation”.
3. Choose Cancellation Date
   • Select the appropriate cancellation date.
   • This can be backdated if required.
4. Confirm Cancellation
   • Proceed with the cancellation action.

What Happens Next

• The policy status will be updated to reflect the cancellation.
• Any refund amount (if applicable) will be calculated and displayed.
• SchemeServe will automatically apply any configured cancellation rules, such as:
  • Generating a cancellation email
  • Applying fees or terms defined in the cancellation settings

Permissions

• Brokers: Cannot perform cancellations.
• Underwriters/Admin: Full access to process cancellations.