There may be occasions where you need to write off small amounts that have been over/under paid. This can be done once a remittance note has been recorded for that transaction.

Steps:

1. Record a Remittance note as normal. It is important that you record the full amount due, otherwise this will not be removed from the ledger.
2. Go the Bank Accounts tab and select the correct account.
3. Head to the Account Reconciliation tab and on the right hand side click the Match button of the payment you wish to reconcile
4. In the new menu, select the SchemeServe transaction/s you wish to reconcile.
5. If the transactions don't match exactly, you will see the difference down the bottom highlighted.
6. Scroll to the very bottom and you will see the Add adjustment button. Click on this and add your adjustment to write off that amount.
7. Once you have applied the adjustment, you should now see the difference is 0 and you will be able to Reconcile

Video Guide

FAQs

Can I change the amount that I/ another user can write off?
Yes, Admin users can amend this:
-  go into the main SchemeServe Admin area and select Users
- find the individual user and click edit
- In the accounting area in their profile you can edit their Payment Write-off Tolerance Override